Wipro Ltd. is a leading Information Technology, Consulting and Business Process Services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses.
The global consulting, IT and BPO business thrives on the two wheels of speed and cost efficiency. Clients of Wipro expect to go above and beyond the terms of the agreement to deliver value on both qualitative and quantitative terms. Moreover, they expect specialists like Wipro to possess the ability to scale at will and successfully deliver even niche projects for which talent is difficult to source.
As an industry leader Wipro is no stranger to the challenges of time and cost optimization. That is why the organization follows a company-wide zero-bench policy. While that does help rein in costs, it multiplies the challenge of sourcing appropriate talent in time to kick-start and fuel much awaited projects. Procurement specialists don’t even have the option to request more time since that would lead to customer dissatisfaction and, possibly, even loss of business. In 2013, Wipro was keen to find a vendor that could accelerate quality talent acquisition and strengthen their recruitment strategy.
While Deegit was just one of the many firms that Wipro contacted, it quickly became clear that Deegit’s level of expertise was far above its contemporaries. First, their ‘partnership approach’ was decidedly unique as they spent time and effort understanding the challenges unique to Wipro’s business. They held ‘Discovery Meetings’ wherein both – Wipro’s project teams and Deegit’s Client Servicing Team – would decode the actual skills requirement, going beyond the bullet-points listed on any requisition form. Second, after understanding the technical as well as the cultural aspects of the role, they would introduce only a few, but accurately matching profiles, in record time. This even applies to niche roles that the organization expected to take more time to fill. Third, in the rare event of a candidate not measuring up to expectations, Deegit would take complete ownership of the situation, sort it out aggressively, and not let the issue impact Wipro’s client relations.